(See (B) below for information about Avast.)Ĭontents of article below: (A) Kaspersky Antivirus Software blocks Thortspace installation on Windows (B) Avast Antivirus Software blocks Thortspace installation on Windows - May 2020 (A) Kaspersky Antivirus Software blocks Thortspace installation on Windows UPDATE 3: Many thanks to Wallace Tait for alerting us to the fact that Avast is still doing this in May 2020. I hope to hear and discover that this has fixed the problem at least for AVG. UPDATE 2: AVG have emailed me to say they have white-listed thortspace, and this will be included in the next virus definitions update they send out. If there is a particular anti-virus software that you want to tell us about, or that you want an article on how to deal with in respect of thortspace, please let me know in the comments. Your anti-virus software will have similar work-arounds. We are applying to have thortspace white-listed by all these antivirus software companies, but in the mean-time, you probably need to disable your antivirus software while you are installing thortspace, and you will need to set exclusion rules on the executable and executable directory once it is installed.īelow is how to do this with Kaspersky (just as an example). Ralf also brought our attention to there being a number of crashes and installation problems arising from interactions with AV software which it is not immediately obvious are caused by it … but are!) Many thanks to Ralf Lembach amongst others for pointing this out. UPDATE 1: Important! Recent testing appears to indicate that Kaspersky have now **fixed** this problem, however Avast, Comodo and AVG do similar things, and have similar solutions - more about Avast is below. I’ve circled some of the ones we’ve had trouble with in the past, but which now seem to be correctly registering Thortspace as clean. The results are here - you can check them for yourself by uploading the Setup.exe to VirusTotal On the other hand we’ve had so much trouble with false positives from AV manufacturers that it’s kinda surprising. On the one hand it’s what we would expect. ![]() I’m still trying to figure out exactly how to interpret this result. So this would seem to imply that none of the main AV providers would any longer be giving false positives against Thortspace. I mean we know it’s completely clean so this shouldn’t come as a surprise, but VirusTotal uses all the virus signature databases of all the major AV providers and checks against them. I just ran the latest Setup.exe through VirusTotal and as far as I understand the results, it seems to be saying that the Setup.exe is completely clean. In case anyone is wondering: No! Thortspace does not contain any trojans, or malware of any kind.Īlso we sign the Windows setup installer with a commercial code signing certificate approved by Microsoft which prevents it from being tampered with at some stage between when the installer is created and when it gets installed on your Windows machine - in line with Microsoft installer “smartscreen” requirements. Several Anti-Virus products including Avast™, AVG™ and Comodo™ (and previously Kaspersky™) wrongly block Thortspace™ installation and use - and how to fix itįirst of all, if your anti-virus software triggers a false positive for thortspace, please report it as a false positive to your anti-virus company.
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